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Can I pay with my credit card?

We utilise the services of both PayFast and PayPal (for countries outside of South Africa or should you be paying with anything other than ZAR) so you are welcome to pay by credit card. You are also able to pay by way of Zapper and Snapscan as long as your card is loaded on these platforms.

Does Blu Betty custom make shoes?

We only have the capacity to make the shoes offered within our predetermined ranges – we do not make customised shoes.

Can I exchange or refund my shoes?

EXCHANGES

You are most welcome to exchange your Blu Betty’s. All exchanges “carry” a handling fee of R100 which is a contribution to the logistics involved in arranging collection of your original shoe/s and dispatch of your exchange shoe/s back to you. There is a lead time of approximately 3 weeks for the manufacture of exchange shoes should such not be in stock. You will be invoiced separately for an exchange. For assistance with an exchange please email Shan on exchanges@blubetty.co.za or WhatsApp 083 732 3424 Should you be from outside the borders of South Africa, we shall quote you accordingly.

Please note that an exchange invoice is only valid should your shoes that are being returned to Blu Betty be in an unworn condition. No exchanges will be processed for shoes that show any measure of wear whatsoever. The shoes will be inspected upon their arrival back with Blu Betty and the Company reserves the right to withhold the dispatch of exchange shoes if it deems fit. Please note that exchanges are only valid for a period of 30 (thirty) days from the date of receipt of your order.

REFUNDS

In the event that you wish to be refunded, a handling fee of R60 shall apply. You will be refunded to the value of the shoe/s being returned less the handling fee.. Please note that the refund period is only valid for a period of 30 (thirty) days from the date of receipt of your order. 

Blu Betty shall collect the shoes to be refunded. Please note refunds will not be made should the returned shoes show any signs of wear whatsoever.

Are Blu Betty’s made from genuine leather and what are the soles made from?

Our shoes (unless clearly stated otherwise) have quality genuine leather uppers with a breathable polyurethane lining. Our shoes and boots are not leather lined. The soles are made from high-quality gristle rubber which offers excellent grip and comfort.

Are Blu Betty shoes locally made?

Blu Betty products are made in our factory in Durban, RSA.

Can I get a Gift Voucher?

We do offer Gift Vouchers from our online store – please click the link below to order. You are able to add a customised message and have various templates to choose from!

On purchase of the Gift Voucher, your selected recipient shall receive the voucher by the provided email address. The voucher will include an automatically generated coupon code which the recipient must apply to their online order at the point that precedes ‘Checkout’. Their order will be discounted to the value as determined by the value of your purchase! Please note that should you wish to make use of EFT as your payment option, the voucher will only be sent once your invoice is marked as paid.

How do I clean my shoes?

Regarding the Baobab and Diesel leathers please note the below:

OPTION ONE:

Do not spot clean your shoes. Rather wash the leather completely with an extremely diluted mix of baby washing powder/water & a sponge (only very slightly damp). Do not leave them in the sun to dry as they will go hard.  We recommend that you use a reputable leather care product to care for your Blu Betty’s.

We do offer an exceptionally good leather care gel, TeknoShoeCare™ Leather Care for use as a protective layer on new shoes (and for further maintenance) and a fantastic maintenance leather cream product, TeknoShoeCare™ Leather Cream which provides longevity and nourishment to all your Blu Bettys!

Both these products have been tested by the Blu Betty team & by many of our clients and we can attest to their veracity and ability to keep your shoes looking wonderful. Follow the link hereunder for more information.

OPTION TWO:

We offer TeknoShoeCare™ Stain Preventor, Odour Preventor and Easy Clean in the form of 2 step, 3 step kits or in travel size 50ml bottles. These fantastic products are available to protect and clean your Blu Bettys. Your leather shoes are best maintained with the TeknoShoeCare™ Leather Care and Leather Cream after cleaning. Follow the link hereunder for more information.

How much is delivery and how long does delivery take?

As we are an online store, we use the efficient services of reputable courier companies who will deliver your shoes to your door at home whether you be in South Africa or abroad. Delivery costs with Dawn Wing are as follows:

  • Local with Durban and surrounds = R60 (up to 4 x shoes)
  • Main/major area = R100 (up to 4 x shoes)
  • Outlying area – R160 (up to 4 x shoes)
  • International shipping = quoted on invoicing

Lead times:

  • Outlying areas are serviced once a week
  • Main urban hubs have a lead time of 1 to 3 working days from point of dispatch
  • 
In the area of Durban is takes 1 to 2 working days

If you select Postnet then it takes 2 to 3 working days and is a counter to counter service – this service costs R99.

International shipping rates shall be quoted on request.

Overnight delivery is available – please drop a Customer Note at point of checkout. The cost to Overnight your shoes is R160 and can only be done should your address be deemed a “main area” with our courier company.

Do you make half sizes?

We do not offer half sizes in our shoes. When considering your sizing selection please note that our shoes being genuine leather do have a measure of “give”. After a small amount of wear, you will feel your Blu Betty’s stretching the firmness giving way to comfort.

Should you be between sizes it is worth noting that many of our clients elect to go for the smaller size due to the “give” of the leather.

Are Blu Betty’s shoes a bigger or smaller cut?

Our shoes are made to standard SA sizing, which is comparative to the atypical UK sizing and for the majority of our clients do run true to size. Our leathers do allow for some “give” and as such we generally do not advocate going up a size. If you are almost always a certain size we suggest that you stay with that size.

If a shoe is out of stock, can you make it up for me and how long does it take to get my shoes?

We can make up your order with pleasure (unless otherwise specified when ordering)! There is a lead time of approximately 4 weeks for your shoes to be manufactured. For those styles that allow “back ordering”, you will be advised when a shoe is not in stock when placing your order and given the opportunity to place a backorder – simply follow the ordering process.

What sizes do you offer?

We offer our sizing from SA3 – SA9 in most styles. Although there are the occasional instances where we offer a style from a SA4-SA10.