Blu Betty is an eCommerce shop – we utilise the services of a courier company/Postnet to deliver your order to you. Courier costs within South Africa are:
We ship internationally through a reputable courier company (rates are quoted on ordering and it takes approximately 10 to 14 working days). International shipping rates do not include any Customs/Duty taxes.
Overnight delivery is available to ‘main areas’ within South Africa. Should you wish to have your parcel overnighted to you, please WhatsApp 076 250 1872.
A Waybill Number/Tracking details shall be provided after dispatch.
Your order will only be dispatched if paid in full.
Should we NOT have your shoes in stock and should the note on the Product and Shop page confirm the same you are welcome to ORDER and we will manufacture your selection. There is a lead time of approximately 4 weeks. This is available on the website on each product which will clearly guide you through your purchase! You will be asked to pay upfront for your order. The dispatch of stock orders will take approximately 1 to 3 working days from the date that payment is allocated to your invoice.
*Please note that the lead time for the actual delivery of your shoes via courier is over and above this.
Blu Betty will be in touch with you via email, telephonically or via WhatsApp should there be any delay or issues relating to the manufacture of your order in which case you are welcome to cancel and elect to receive a refund.
As with most natural materials, leather by its very nature is organic and contains variances and imperfections in both texture, colour and appearance. These are NOT flaws or faults (and are NOT the basis for a return) but only serve to enhance the unique look and add to the character of your Blu Betty product.
A fee of R100 will be levied on all exchanges. We will arrange for the collection and dispatch thereof, provided they are in the same condition that they were received in. NO exchanges will be processed for worn shoes. Please note that the items being exchanged MUST be returned to Blu Betty in their original packaging. Any items that are returned to Blu Betty and are damaged due to inadequate protective packaging will NOT be liable for the processing of the exchange nor the cost of the exchange and/or refund. Exchanges must be effected within 30 (thirty) days from the date of receipt of your order. The cost of international exchanges will be quoted individually. Should you wish to exchange your Blu Betty’s, please email firstname.lastname@example.org for assistance.
Refunds will be effected to the value of the shoes being returned to Blu Betty, less an R60 handling fee for the collection thereof. The refund will only be processed once the shoes are back in hand with Blu Betty. Refunds will not be processed for shoes that show any measure of wear and must be effected within 30 (thirty) days from the date of receipt of your order. Please note that the items being returned for a refund MUST be returned to Blu Betty in their original packaging. Any items that are returned to Blu Betty and are damaged due to inadequate protective packaging will NOT be liable for the processing of the refund. For further assistance regarding the collection of your Blu Betty’s for a refund please email email@example.com. Please be advised that Gift Vouchers are non-refundable.