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Delivery

Blu Betty is an eCommerce shop – we utilise the services of a courier company/Postnet to deliver your order to you. Courier costs within South Africa are:

  • Outlying areas = R160 – one satchel can take up to 4 x shoes (takes approximately 7 – 10 working days)
  • Main urban hubs = R100 – one satchel can take up to 4 x shoes (takes approximately 1 – 3 working days)
  • In the area of Durban = R60 (a day or two)
  • Postnet Counter to Counter service – R99 – one satchel can take up to 4 x shoes (takes approximately 3 to 5 working days dependent on your region)
  • Gift Cards = (should you want it sent) R50 (or it is emailed)

We ship internationally through a reputable courier company (rates are quoted on ordering and it takes approximately 10 to 14 working days). International shipping rates do not include any Customs/Duty taxes.

Overnight delivery is available to ‘main areas’ within South Africa. Should you wish to have your parcel overnighted to you, please WhatsApp 076 250 1872.

Order Tracking

A Waybill Number/Tracking details shall be provided after dispatch.

Payment

Your order will only be dispatched if paid in full.

Ordering

Should we NOT have your shoes in stock and should the note on the Product and Shop page confirm the same you are welcome to ORDER and we will manufacture your selection. There is a lead time of approximately 4 weeks. This is available on the website on each product which will clearly guide you through your purchase! You will be asked to pay upfront for your order. The dispatch of stock orders will take approximately 1 to 3 working days from the date that payment is allocated to your invoice.
*Please note that the lead time for the actual delivery of your shoes via courier is over and above this.

Communications and feedback

Blu Betty will be in touch with you via email, telephonically or via WhatsApp should there be any delay or issues relating to the manufacture of your order in which case you are welcome to cancel and elect to receive a refund.

Leather and returns

As with most natural materials, leather by its very nature is organic and contains variances and imperfections in both texture, colour and appearance. These are NOT flaws or faults (and are NOT the basis for a return) but only serve to enhance the unique look and add to the character of your Blu Betty product.

Exchanges

A fee of R100 will be levied on all exchanges. We will arrange for the collection and dispatch thereof, provided they are in the same condition that they were received in. NO exchanges will be processed for worn shoes. Exchanges must be effected within 30 (thirty) days from the date of receipt of your order. The cost of international exchanges will be quoted individually. Should you wish to exchange your Blu Betty’s, please email exchanges@blubetty.co.za for assistance.

Refunds

Refunds will be effected to the value of the shoes being returned to Blu Betty, less an R60 handling fee for the collection thereof. The refund will only be processed once the shoes are back in hand with Blu Betty. Refunds will not be processed for shoes that show any measure of wear and must be effected within 30 (thirty) days from the date of receipt of your order. For further assistance regarding the collection of your Blu Betty’s for a refund please email exchanges@blubetty.co.za. Please be advised that Gift Vouchers are non-refundable.

Warranties

  • Blu Betty is proud of the quality leathers we use and the experienced workmanship of our machinists and technicians. We might not be the biggest in the game but we have years of experience in the art and business of shoemaking. If there are any faults in our products we will repair and if not repairable then we will be happy to replace the product at our expense. Please note that this warranty period is valid for a period of 6 (six) months from the date of receipt of your order.
  • Please note that damaged/flawed shoes as a result of wear and tear will NOT be considered for repair or replacement
  • We must be notified within 3 (three) days of delivery of shoes of any faults, queries and/or issues in writing and via email to shannon@blubetty.co.za
  • Blu Betty takes customer service seriously and as such, each case shall be handled individually
  • All correspondence on any issue must be in writing and emailed to shannon@blubetty.co.za